Many countries/regions are included, but some destinations may not be included in your Calling Plan or Audio Conferencing subscriptions. Also, we recommend that you set up Communications Credits for your Calling Plan and Audio Conferencing users who need the ability to dial out to any PSTN destination. To use toll-free numbers, Communications Credits are required as these calls are billed per minute. If you're wondering what the cost of the calls are for Calling Plans, see Cloud-Based Phone System for Voice Calling (scroll down to 'See rates for where you want to call').

What are the Communications Credits rates?

If you are unable to acquire Communications Credits, open a support incident from the portal and we will work with you to mitigate this issue until a permanent solution is in place. If your organization is located in a different region than the billing address of your Enterprise Agreement (EA), you might not be able to purchase Communications Credits. Toll-free calls are billed per minute and require a positive Communications Credits balance.ĭialing out from an Audio Conference meeting to add someone else from anywhere in the world.ĭialing out from an Audio Conference meeting to your mobile phone with the Microsoft Teams app or Skype for Business app installed to destinations that aren't already included in your subscription.ĭial any international phone number when you have Domestic Calling Plan subscriptions.ĭial international phone numbers beyond what is included in a Domestic and International Calling Plan subscription.ĭial out and pay per minute once you've exhausted your monthly minute allotment.ĭial out and pay per minute for all outgoing calls, if you have a Pay-As-You-Go Calling Plan. It helps ensure you and your users are never caught without being able to:Īdd toll-free numbers to use with Audio Conferencing meetings, auto attendants, or call queues. Communications Credits are a convenient way to pay for Audio Conferencing and Calling Plan minutes.

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